Refund and Return Policy for FUNTOPIS

Effective Date: March 22, 2025

At FUNTOPIS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure a hassle-free experience.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition as when you received it, and in the original packaging.

  • The return must be initiated within 30 days of receiving the product.

  • You must provide proof of purchase (order confirmation or receipt).

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact our customer service team at contact@funtopis.xyz to request a return authorization and provide your order details.

  2. Once your return is authorized, you will receive instructions on how to ship the item back to us.

  3. Please ensure that the item is securely packed to avoid damage during the return process.

3. Refunds

Once we receive the returned item and inspect its condition, we will notify you of the status of your refund. If your return is approved, a refund will be issued to your original payment method.

  • Refund Processing Time: Refunds will be processed within 7-10 business days after receiving the returned item.

  • Non-Refundable Items: Some items, such as custom-made or personalized products, may not be eligible for a refund. This will be clearly stated at the time of purchase.

4. Exchanges

If you would like to exchange an item for a different size or design, please contact our customer service team within 30 days of receiving the product. We will guide you through the exchange process, depending on the availability of the product.

5. Shipping Costs

  • Return Shipping: The customer is responsible for the return shipping cost unless the product is defective or damaged upon arrival.

  • Original Shipping: The original shipping charges are non-refundable, unless the return is due to our error or a defective product.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@funtopis.xyz with your order number and a description of the issue. We will provide instructions for returning the item and issuing a full refund or replacement at no additional cost.

7. How to Contact Us

If you have any questions or need assistance with your return or refund request, please reach out to our customer service team at: